Product Return Policy: We offer a 60 day conditional money-back guarantee unless otherwise specified. If you are not satisfied with any product that has been purchased from this website, you may return it at your expense via pre-paid USPS tracking within 60 days of the purchase date by the conditions stated below.
All HydroxyElite Sales Are Final
PRODUCTS THAT ARE OPENED ARE NON-RETURNABLE AND NON-REFUNDABLE, NO EXCEPTIONS. We do accept Returns for unopened Products, which are subject to a minimum 15% restocking fee. Please be advised you are welcome to buy as many HydroxyElite™ as you wish but understand we will ONLY REFUND unopened products. We do not accept returns and/or exchanges based on the smell and/or tastes of products. This should not be a deciding factor when consuming health supplements. If you cannot get yourself to take a product you have already opened and used, please find someone who can benefit from it and pass the product(s) along to them. We do not accept returns and/or exchanges if you experience an allergic reaction with products we sell on our website.
It is your responsibility to check the products ingredients so that you may present them to your medical doctor for advice, warnings, guidance and dosage amounts dependant on your individual needs. We do not employ anyone on staff qualified to give out medical advice and therefore are not responsible for unexpected reactions brought upon the consumption of any and all products we sell. Although there is FREE shipping on some orders, except Express Day Air by USPS the actual shipping charges which have incurred will be deducted from the original purchase before refunds/credits issued. Shipping charges are NOT refundable! All returns will be assessed a service and handling return fee of $15.00 per credit issued. Orders which are refused at delivery will be assessed all of the applicable fees listed above – including the return fee, our incurred shipping fees and a 15% restocking fee. Credits are not issued until the product is received back into our shipping facility.
The terms of this guarantee are subject to change with or without notice by NUTRASOURCE, LLC. at anytime.
The charge that will appear on YOUR CREDIT CARD STATEMENT will be “NUTRASOURCE” If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $95.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.
NO EXCEPTIONS WILL BE MADE – If you do not remember making the purchase – call the number on your statement next to the charge BEFORE calling your bank or E-mail us at: firstname.lastname@example.org
Steps to complete an RMA (Return Merchandise Authorization) Please Follow These Simple Steps to Complete a Return Refund Request
Call us at: 1.800.368.5055 ext 5 to obtain a Return Merchandise Authorization number (RMA) and mail your package(s) to:
NutraSource – Returns Dept. PO Box 6889, Boise, ID 83707
Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt. The RMA number MUST be written underneath your return address at the top left of the package being returned.
Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative.
Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense. RMA’s which are not received within 10 business days of issue are void and will NOT be honored.